Privacy Policy - iRemote TV

1. Introduction

Welcome to iRemote TV ("we," "our," or "us"). This Privacy Policy explains how MetaLoop ("Company," "we," or "our") collects, uses, discloses, and safeguards your information when you use our iRemote TV mobile application (the "App").

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the App.

Contact Information:

Company Name: MetaLoop
Email: airemotetv@metaloopapp.com
Website: www.metaloopapp.com

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Account Information:

Email address (for account creation and login)
Username (auto-generated from email prefix)
Account preferences and settings

Device Information:

Device model and manufacturer
Operating system and version
Unique device identifiers
IP address
Mobile network information

2.2 Usage Data

We automatically collect certain information when you use the App:

Features and functions used
Time and frequency of use
Connected TV brands and models
Connection methods (IR/WiFi)
App crashes and error logs
Performance data

2.3 Analytics Data

We use third-party analytics services to understand how users interact with our App:

Firebase Analytics: For app usage patterns and user behavior
Google Analytics: For aggregate statistical analysis

These services may collect:

Session duration
Screen views
User interactions
Technical device information

2.4 Information We Do NOT Collect

We want to be clear about what we don't collect:

❌ We do NOT record your TV viewing history
❌ We do NOT track what shows or channels you watch
❌ We do NOT access your personal files or photos
❌ We do NOT collect payment information directly (handled by App Store/Google Play)
❌ We do NOT use your camera or microphone without permission

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

Create and manage your account
Provide remote control functionality
Remember your TV connections and preferences
Sync settings across devices

3.2 App Improvement

Analyze usage patterns to improve features
Fix bugs and technical issues
Develop new features based on user needs
Optimize app performance

3.3 Communication

Send important service notifications
Respond to support requests
Send updates about new features (with your consent)
Notify about policy changes

3.4 Security and Fraud Prevention

Detect and prevent abuse or unauthorized access
Ensure compliance with our Terms of Service
Protect user safety and security

4. How We Share Your Information

We do NOT sell your personal information to third parties.

We may share your information only in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate the App:

Firebase (Google):

Purpose: Analytics, authentication, crash reporting
Data shared: Device info, usage data, account info
Privacy Policy: https://firebase.google.com/support/privacy

AdMob (Google) (for free version users):

Purpose: Display advertisements
Data shared: Device identifiers, ad interaction data
Privacy Policy: https://policies.google.com/privacy

Cloud Storage Providers:

Purpose: Store user preferences and settings
Data shared: Account settings, device connections

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government or regulatory requests
Protection of our rights or safety
Prevention of fraud or illegal activity

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change.

5. Data Storage and Security

5.1 Data Storage

Your data is stored on secure servers in the United States
Account data is encrypted in transit and at rest
We retain your data as long as your account is active
Deleted accounts are permanently removed within 30 days

5.2 Security Measures

We implement industry-standard security measures:

✅ SSL/TLS encryption for data transmission
✅ Encrypted storage for sensitive data
✅ Secure authentication protocols
✅ Regular security audits
✅ Access controls and monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Control

You have the following rights regarding your personal information:

Access: Request a copy of your data

Correction: Update or correct your information

Deletion: Request deletion of your account and data

Export: Download your data in a portable format

Opt-out: Unsubscribe from marketing communications

To exercise these rights, email us at: airemotetv@metaloopapp.com

6.2 Marketing Communications

You can opt out of marketing emails by:

Clicking the "unsubscribe" link in any marketing email
Adjusting settings in the App
Contacting us directly

Note: You cannot opt out of essential service notifications.

6.3 Advertising Preferences

For free version users, you can limit personalized ads:

iOS: Settings → Privacy → Advertising → Limit Ad Tracking

Android: Settings → Google → Ads → Opt out of Ads Personalization

Premium subscribers do not see advertisements.

6.4 Account Deletion

To delete your account:

1. Go to App Settings → Account → Delete Account

2. Or email us at airemotetv@metaloopapp.com

Upon deletion:

Your account data is permanently removed
Saved TV connections are deleted
You can no longer access premium features
Subscriptions must be cancelled separately through App Store/Google Play

7. Children's Privacy

The App is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States.

By using the App, you consent to the transfer of your information to countries that may have different data protection laws than your country.

We ensure appropriate safeguards are in place for such transfers.

9. Third-Party Links and Services

The App may contain links to third-party websites or services (e.g., streaming platforms, social media).

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: What personal information we collect and how we use it
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at: airemotetv@metaloopapp.com

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

Consent: You have provided consent for specific purposes
Contract: Processing is necessary to provide the service
Legal Obligation: Processing is required by law
Legitimate Interest: Processing is necessary for our legitimate business interests

Your Rights:

Right to access your data
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights or file a complaint, contact us or your local data protection authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

When we make changes:

We will update the "Last Updated" date at the top
We will notify you via email or in-app notification for material changes
Continued use of the App after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically.

13. Data Retention

We retain your information for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Retention Periods:

Active accounts: Data retained while account is active
Deleted accounts: Data permanently deleted within 30 days
Usage logs: Retained for up to 12 months for security and analysis
Support tickets: Retained for up to 3 years

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: airemotetv@metaloopapp.com

Company: MetaLoop

Website: www.metaloopapp.com

Response Time: We aim to respond to all inquiries within 3-5 business days.

15. Consent

By using iRemote TV, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

If you do not agree with this Privacy Policy, please do not use the App.